Support Center
Find answers to common questions or reach out to our team
Get in Touch
Frequently Asked Questions
Quick answers to common questions
How do I earn points?
Points are earned automatically when you make purchases at partner locations using Tangi tokens or credit card via 8Pay. The earn rate varies by partner and your tier level.
What can I redeem points for?
You can redeem points for Tangi tokens (100 points = 1 TANGI), cannabis products from partner dispensaries, or discount coupons for The Pickup Joint marketplace.
How do tier levels work?
Tiers are based on lifetime points earned: Bronze (0+), Silver (5,000+), Gold (20,000+), and Platinum (60,000+). Higher tiers provide better earn rates and exclusive benefits.
How long does wallet connection take?
Wallet connection is instant. Simply select your network (BSC, ETH, or Polygon) and approve the connection. Your wallet address will be linked immediately.
Can I transfer points to another user?
Points are non-transferable between accounts. However, you can earn bonus points through our referral program when friends sign up using your code.
What happens if a redemption fails?
If a redemption fails, points are automatically refunded to your account. Check your transaction history for details or contact support.
Are there expiration dates on points?
Points do not expire as long as your account remains active. Inactive accounts (no activity for 12+ months) may forfeit unused points.
How do I qualify for referral bonuses?
Share your referral code with friends. When they sign up and make their first purchase of $25+, you both earn 500 bonus points.